THE ROLE OF DIGITALIZATION IN ENHANCING THE EFFECTIVENESS OF THE MANDATORY HEALTH INSURANCE SYSTEM IN KAZAKHSTAN

Abstract

Digitalization plays a pivotal role in modernizing healthcare systems, especially in Kazakhstan's mandatory health insurance (OHI) framework. This paper explores the potential of digital technologies to enhance the effectiveness of OHI by ensuring financial transparency, improving access to healthcare services, and building public trust. The current state of OHI in Kazakhstan is examined, identifying key challenges in implementing digital solutions and their impact on healthcare management quality.

Particular attention is given to using digital platforms like eGov and DAMUMED, alongside the prospects of integrating advanced technologies like artificial intelligence and blockchain. The paper offers recommendations for overcoming digitalization barriers, such as improving internet infrastructure, raising digital literacy, and ensuring better integration of information systems. Ultimately, the study emphasizes how digital transformation can create a more robust, transparent, and efficient OHI system that meets citizens' needs and enhances healthcare service quality.